Service Account Manager/Business Development Mgr - HVAC/Refrigeration

at  Fraser Valley Refrigeration

Company Overview: Fraser Valley Refrigeration is a rapidly growing and dynamic organization of approximately 150 employees working across 4 Western Canadian provinces, specializing in the fields of industrial and institutional Refrigeration, HVAC and Mechanical Services and Retrofit. With a workforce of over 100 field technicians, we are seeking a capable and motivated Services Account Manager to work with field and project teams our customer base across the region. FVRL is a proud member of the Arcticom Group of Companies.
Job title: Services Account Manager, FVRL
Reporting: Reports to the FVRL Service Manager and interfaces with Canada Services Team Leader

POSITION OVERVIEW:

The ideal candidate will be responsible for managing key accounts, maintaining customer relationships, and driving sales growth within the refrigeration and HVAC market segment. The Account Manager will play a vital role in understanding client needs, providing technical expertise, and ensuring customer satisfaction.

QUALIFICATIONS:

• Degree or diploma in Engineering or Business Administration (or related field) or equivalent proven experience in within the HVACR services industry
• Effective communication skills working with customers and colleagues at all levels of the business
• Possess a valid Driver’s License

Benefits:

• Comprehensive Extended Medical and Dental Package offered through leading Canadian Benefits Provider

• Business Development
• Develop and maintain strong relationships with new and existing clients in the refrigeration and HVAC industry.
• Understand client requirements and provide technical solutions tailored to their needs.
• Identify and pursue new business opportunities within the HVACR market segment.
• Collaborate with the technical and financial teams to develop comprehensive proposals and quotations.
• Continuously strive to meet and exceed sales targets and KPIs.
• Business Execution & Management
• Coordinate with internal departments to ensure efficient project delivery and customer satisfaction.
• Provide regular reports on sales activities, forecasts, and market trends.
• Training and Marketing
• Maintain currency with industry trends, regulations, and technological advancements in refrigeration and HVAC systems.
• Participate in industry trade shows and events to promote company products and services.
• Act as a trusted advisor by offering insights and recommendations on energy efficiency, sustainability, and cost-saving solutions for clients.