Service Account Manager

at  HMH

About us
HMH is a leading provider of drilling solutions, offering a wide range of products and services that are designed to be the safest and most efficient in the industry. Apart from our expertise in land and offshore operations, we are continuously expanding our knowledge within subsea mining, geothermal, onshore and offshore construction, as well as offshore wind industries. With offices in 16 countries across five continents, HMH maintains a strong global presence.
HMH is a frontrunner in developing and providing automation and digital solutions for our drilling customers to support their endeavor to improve efficiency and environmental footprint. Equipped with its brilliant team of engineers, HMH is committed to actively exploring opportunities in other industries. For us, this means new opportunities and challenges that we need creativity and great minds to solve in our efforts to innovate our future.
Do you want to join our team?
At HMH we value our employees. We offer exciting job opportunities that will give you the opportunity to grow in your role and give you the professional development you deserve. In addition to competitive pay and benefits, you will join a casual and inclusive work environment. Our environment is based on respect and having a good day at work, so you can expect to join a knowledgeable, global team who help each other to succeed.
Summary
Maintain good relations with the customers to meet the customer and regulatory requirements incorporating HMH’s equipment and technology for After Sales, Spare Parts, Overhaul and Training.

Job Responsibilities

• Act as single point of contact towards the client. This includes professional and accurate monitoring of all on going activities towards dedicated rigs/customer(s).
• Ensure strong customer relationship through regular customer meetings and other physical appearances in customer’s offices.
• Build, maintain and develop customer relations by providing a complete overview over historical and on-going activity.
• Initiate sales activity of the complete Drilling Lifecycle Services (DLS) portfolio, supported by the Project Units and DLS management.
• Initiate and execute minor service activities, major service projects will be handled by dedicated Project Managers on behalf of the Service Account Manager (SAM).
• Evaluate and follow up reports from the service engineers.
• Ensure feedback of operational issues and new business opportunities to PUs, Business Development and DLS management.
• Be an active contributor to QuestBack and satisfaction feedback from customers.
• Take personal responsibility for HSE and Quality.
• Act as substitute for other SAMs whenever required, and assure substitution for own duties.
• Control and report financial performance together with the cost-controller. Perform work according to Aker Solution core values and work processes.

Requirements
Education: BSc or other relevant technical /commercial background
Experience: Minimum 5 to 10 years of relevant professional experience. Relevant experience may compensate for lack of formal education.
Skills and Abilities: Good knowledge of drilling technology’s emergency preparedness and response plan. Well-developed customer focus.

• Act as single point of contact towards the client. This includes professional and accurate monitoring of all on going activities towards dedicated rigs/customer(s).
• Ensure strong customer relationship through regular customer meetings and other physical appearances in customer’s offices.
• Build, maintain and develop customer relations by providing a complete overview over historical and on-going activity.
• Initiate sales activity of the complete Drilling Lifecycle Services (DLS) portfolio, supported by the Project Units and DLS management.
• Initiate and execute minor service activities, major service projects will be handled by dedicated Project Managers on behalf of the Service Account Manager (SAM).
• Evaluate and follow up reports from the service engineers.
• Ensure feedback of operational issues and new business opportunities to PUs, Business Development and DLS management.
• Be an active contributor to QuestBack and satisfaction feedback from customers.
• Take personal responsibility for HSE and Quality.
• Act as substitute for other SAMs whenever required, and assure substitution for own duties.
• Control and report financial performance together with the cost-controller. Perform work according to Aker Solution core values and work processes