Service Account Manager

at  Idex Corporation

If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.
With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses (https://www.idexcorp.com/our-businesses/business-segments/) around the globe, chances are, we have something special for you.

SKILLS & ABILITIES:

• Ability to live and work in the Belgium/Northern Germany
• Organised
• Independent and self-motivated
• Sociable
• Assertive and persuasive
• Driven, positive, confident and enthusiastic
• Customer centric approach
• Flexible team player willingness to understand the department and support where necessary
• Willingness to travel throughout EMEA
• Clean driving licence
• Enjoys new challenges

Knowledge & Qualifications :

• Formal engineering qualification (Mech and/or Elec – HNC as minimum, Degree beneficial)
• Solid understanding of engineering principles (mechanical and electrical) and extensive knowledge of how they are applied
• Language – English (required), German, French, Italian and Spanish (an advantage)
• Competent knowledge of installing and maintaining electrical/PLCs, pneumatic, and hydraulic systems
• High level of industry knowledge

• Provide technical support for client issues (breakdown, performance concerns, etc.)
• Offer flexibility to support customers through remote and on-site fault finding
• Provide regular client training to ensure ‘best practice’ regarding operation and maintenance is observed
• Provide group level presentations at both operator and management level
• Execute a sales strategy to proactively sell Matcon products, gain repeat sales of all products and spares and offer service capabilities.
• Develop relationships with key account holders within the territory to increase the level of customer service and satisfaction
• Proactively seek and progress opportunities.
• Understand market pricing and manage price
• Liaise closely with internal stakeholders (system sales & sales support) to ensure continuity of the sales process.
• Submit detailed sales visit reports to communicate customer, market and industry intel to the wider business.
• Manage service contract management to aid revenue generation and renewal
• Convert leads into sales
• Track orders region by region
• Introduce new service agreements
  This list is not exhaustive and the job holder may be asked from time to time to undertake other duties so that the team or department can function efficiently. Such a request will be reasonable and will be within this role’s normal scope of authority.