Service Administrator - Field Service Power Gen

at  Cummins

We are looking for a talented Service Advisor for our Distribution business in Candiac, Québec
Customer facing position at the branch - you will have to work in collaboration with the technical team. Dynamic team that operates in a fast-paced and noisy environment.
Daytime work schedule.

In this role, you will make an impact in the following ways:

• Serve as the primary point of contact with customers by phone, email, and face-to-face interactions at the branch, developing positive relationships with key customers.
• Identify customer’s needs, gather pertinent information, provide quotes, develop claims, prepares repair plans and provide status updates to customers on repair work.
• Review/create work orders to ensure accuracy for invoicing and warranty.
• Other administrative task on a need-by-need basis.

To be successful in this role you will need the following:

• Requires significant relevant work experience or specialized skills obtained through education, training, or on-the-job experience.
• Able to communicate both verbally and in writing in French and English.
• Maintain customer and site data in the system.
• Ensure equipment and parts availability and logistics for planned workorders.
• With technicians’ support, identify and manage health and safety risks during job planning.
• Required to be well-organized and be able to prioritize tasks in ahigh-pressure environment.
• Need to be comfortable working in a team setting.

In this role, you will make an impact in the following ways:

• Serve as the primary point of contact with customers by phone, email, and face-to-face interactions at the branch, developing positive relationships with key customers.
• Identify customer’s needs, gather pertinent information, provide quotes, develop claims, prepares repair plans and provide status updates to customers on repair work.
• Review/create work orders to ensure accuracy for invoicing and warranty.
• Other administrative task on a need-by-need basis

To be successful in this role you will need the following:

• Requires significant relevant work experience or specialized skills obtained through education, training, or on-the-job experience.
• Able to communicate both verbally and in writing in French and English.
• Maintain customer and site data in the system.
• Ensure equipment and parts availability and logistics for planned workorders.
• With technicians’ support, identify and manage health and safety risks during job planning.
• Required to be well-organized and be able to prioritize tasks in ahigh-pressure environment.
• Need to be comfortable working in a team setting