Service Administrator

at  Fraser Valley Fire Protection Ltd

SERVICE ADMINISTRATOR

We are looking for a person with varied office administration experience in the Fire Protection industry, willing to support our office team with wide-ranging tasks and responsibilities. Our company has been operating in the Fraser Valley since 1977 and we continue to grow and expand. Sales and service as our focus and we pride ourselves in providing our customers with friendly, professional service
We’re in search of an organized, detail-oriented multitasker who has a keen eye for detail, a passion for accuracy with a background in the fire protection industry with scheduling and dispatch. You’ll be a member of our administrative support team that is the backbone of our service department.

REQUIREMENTS FOR THIS POSITION:

• Positive attitude with the willingness to learn new procedures
• Administrative experience (minimum of 5 years)
• Strong working knowledge of Microsoft 365
• Excellent attention to detail
• Customer service skills
• Experience with general office operations and procedures
• Solid ability to multi-task
• Superior Communication skills
• Service scheduling and dispatch skills
• Multi tasking in a fast paced work environment
• Ability to learn new systems and procedures quickly
  The chosen candidate will work in an open office environment with a team of administrators.
  Our office hours are from Monday to Friday, from 8:00 am to 4:30 pm. This is intended to be a full time position. Following standard waiting periods, benefits include a flex-plan for both Health and Dental coverage and a company-matched retirement savings plan

Generate Estimates

• Review service reports
• Enter parts and labour codes into an estimate
• Forward estimate to customer for review
• Follow-up with customers to ensure they received and understand their estimate

Scheduling Field Work and Preparing Work Orders

• Review customer information
• Contact customer with date for service
• Create work orders and calendar entry within INFOtrac software
• Prepare paperwork and service reports for service appointments
• Check database for outstanding estimates to match up with service