Service Administrator/Invoicing (2024 New Grad Opportunity)

at  Convergint Technologies Ltd

Are you a new grad looking for the opportunity to expand your invoicing and customer service skills at a dynamic organization?
Convergint is looking for a team-oriented, results-driven, Service Administrator, to join our amazing culture in Canada. The Service Administrator accurately executes service work order invoicing practices for Convergint Canadian locations in accordance with our company and customers invoicing requirements. In addition, you will provide service and administration support as required during peak times to best serve our customers, colleagues and Convergint.

WHO WE ARE

With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

REQUIREMENTS:

• Diploma and/or certificate in Business Administration or related office experience required.
• Minimum of two years of previous, relevant office experience preferred.

• Provide timely and accurate generation of service invoices monitoring corporate margins and paying close attention to our customer invoicing requirements.
• Communicate invoicing details to our customer and obtain customer Purchase Orders when required to ensure prompt payment.
• Provide first level of Work Order approvals verifying accuracy from purchase order details to vendor invoice details.
• Review aged report monthly and investigate outstanding invoicing issues with the Accounts Receivable department.
• Collaborate data and generate various reporting to support measurements against corporate Key Performance Indicators (KPI’s).
• Accurate and prompt filing of service invoices, timesheets and miscellaneous documents. This includes annual archiving in support of our corporate Records Retention policy.
• Support in handling incoming customer calls for Canadian locations, including service dispatching, tracking and scheduling of calls, entering new sites, modifying existing sites and handling general inquiries.
• Provide service administrative support as required. This includes compiling customer activity reports, work order history reports, customer financial reporting, typing assignments such as quotations and maintenance documentation.
• Acts as “our customer’s best service provider” at all times thereby ensuring Convergint is the customer’s first choice for service.