Service Administrator

at  The Toro Company

We are seeking a dedicated and customer-oriented individual to join our Equipment team as a Service Administrator. You’ll report to the Service Manager and handle service requests from our customers, responsible for providing administrative support, coordinating customer job cards, ordering parts, managing trade-ins and processing invoices to ensure the efficient and timely operation of the service department, and supporting the golf sales managers.

• Answer incoming calls providing product information and support to the customers
• Establishing and maintaining excellent business relationships with clients and dealers
• Managing the ordering, receipting and delivery of machinery and spare parts
• Ordering and recording all supplies needed to perform service duties.
• Prepare the pre-delivery of products by labelling parts with customer details and job number and compiling operator folders
• Organising transport for machine deliveries or pick-ups to ensure stock is promptly received by customers
• Promptly completing all paperwork regarding warranty claims, creating new jobs for warranty service bulletins and using Promadis and SAP