Service Advisor Autobody Repairs - JHB Southern Suburbs

at  Select Motor Recruitment

Johannesburg, Gauteng, South Africa -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate07 Jul, 2024Not Specified08 Apr, 20243 year(s) or aboveHigh Pressure Environment,Estimates,Excel,Computer Skills,Outlook,Email,Customer Service Skills,Communication Skills,Suppliers,Service WorkNoNo
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Description:

KEY PERFORMANCE AREAS

Greeting customers and assisting them where needed
Consulting with technicians about needed repairs and suggestions
Answering customer questions about service outcomes and consulting with technicians when necessary
Informing customers about potential costs
Communicating effectively with warrantees
Maintaining the service centre’s scheduling and workflow
Informing customers of changes in service, additional repairs required, price differences, or when their vehicle is ready to be picked up
Ensure that job card has been completed fully including QC and washing of the vehicle
Arrange invoice and payment by client
Ensure that workshop reaches targets according to priority and customer requirements
Answering phone calls

SKILLS

Customer service skills: Able to deal with suppliers, provide estimates and schedule appointments, while being courteous and friendly always. Able to handle customer complaints diplomatically and politely.
Communication skills: As a liaison between the customer and technician, be able to clearly explain the technician’s repair recommendations to customers while communicating customer needs to technicians.
Comprehension skills: Comprehend customers questions and concerns as well as what is being said when technicians give complex service recommendations.
Motor and mechanical expertise: Able to look over complex technical documents, order parts and speak with technicians.
Troubleshooting skills: Able to ‘think on your feet’ and quickly resolve issues. Some examples can be when customers change their minds about service work, repairs are running behind schedule or parts arrive late.
Math and writing skills: Able to prepare and calculate estimates and formally communicate via email.
Continuous performance skills: The ability to work effectively and efficiently in all situations, especially when under pressure, with little to no errors.

REQUIREMENTS

Matric
Minimum 3 years experience as a Service Advisor in the Motor Industry
Excellent computer skills on MS Officer, Excel and Outlook, etc
Must have the ability to work in a high-pressure environment
Experience in workshop practices in the efficient servicing and repairing of customer vehicles

Driver’s license

  • Only candidates that meet the criteria will be shortlisted and contacted
  • If you have not heard from us within 14 days from submission of your CV to us, you can assume you have not been successful
  • Only candidates with Automotive Industry experience will be considered and contacted unless otherwise stipulated

If you are interested and have the required SKILLS and EXPERIENCE according to the job spec, please UPLOAD your current, updated CV on our Website using the following link:
https://selectmotor.co.za/job-application/
For further information please feel free to contact Debbie at Select Motor Recruitment
011 615 7747
Applications should be submitted no later than Tuesday 09 April 202

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities:

Please refer the Job description for details


REQUIREMENT SUMMARY

Min:3.0Max:8.0 year(s)

Outsourcing/Offshoring

IT - Hardware / Telecom / Technical Staff / Support

Customer Service

Graduate

Proficient

1

Johannesburg, Gauteng, South Africa