Service Advisor

at  Bruce Nissan

Bruce Nissan is looking for a Service Advisor to join their team! As a Service Advisor, you will be responsible for managing the service process for our customers. You will greet customers, assess their automotive needs, provide advice on services, and ensure the smooth flow of work in the automotive service department.

Responsibilities:

• Greet customers and assess their automotive service needs
• Listen to customers and ask relevant questions to understand the issues with their vehicle
• Advise customers on recommended automotive services and repair options, including costs and timeframes
• Schedule automotive service appointments and follow up with customers as needed
• Communicate with the parts department and technicians to ensure timely completion of repairs
• Provide customers with regular updates on the status of their vehicles
• Maintain accurate records of automotive services provided and ensure proper documentation is completed
• Ensure customer satisfaction by addressing any concerns or complaints in a timely and professional manner
• Stay up-to-date on automotive products, services, and industry trends

Qualifications:

• 2+ years of experience in a customer service or sales role, automotive experience considered an asset
• Excellent communication and interpersonal skills
• Strong organizational and time management skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Proficient in computer and data entry skills
• Ability to work full-time hours, including weekends
• Valid driver’s license and acceptable driving record

• Greet customers and assess their automotive service needs
• Listen to customers and ask relevant questions to understand the issues with their vehicle
• Advise customers on recommended automotive services and repair options, including costs and timeframes
• Schedule automotive service appointments and follow up with customers as needed
• Communicate with the parts department and technicians to ensure timely completion of repairs
• Provide customers with regular updates on the status of their vehicles
• Maintain accurate records of automotive services provided and ensure proper documentation is completed
• Ensure customer satisfaction by addressing any concerns or complaints in a timely and professional manner
• Stay up-to-date on automotive products, services, and industry trend