SERVICE ADVISOR

at  Manhattan Motorcars Group

Job Summary:
The responsibilities of a Service Advisor include greeting customers, listening to their needs, sell recommended services, working closely with technicians, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled.
About Us:
Porsche Brooklyn is a new Porsche Retail Center located in Industry City. Our goal are to create a work and customer environment that is modern, professional, values its staff and clients, promotes great culture, and our main mission is to be the best by seeking the best employees available. Our service center has 15000 sq.feet, 15 brand new working bays, and an exclusive view of downtown Brooklyn and the Manhattan skyline.

Service Advisor Compensation and Benefits:

• Competitive Pay Based Off Expeerience
• Flexible Working Hours
• Health Insurance
• PTO & Sick Leave
• 401(K)
• Compensation: $ - $

Service Advisor Responsibilities:

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Service Advisor Requirements:

• Proven record of achieving exceptional customer satisfaction
• Past experience as a service advisor, assistant lane manager or service consultant
• Very energetic personality
• A desire for a long-term career with a growing organization
• Personal and professional integrity
• Computer skills and willingness to learn new programs

Porsche Brooklyn is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customer