Service Advisor - Power Equipment

at  BE Power Equipment

BE Power Equipment is a leading manufacturer of pressure washers, air compressors, generators and water pumps serving industrial markets in over 30 countries. Headquartered in Abbotsford, BC, our third generation, family-owned business is focused on designing quality products and delivering exceptional service.
Our Technical Service Team is expanding, and we are looking for a Service Advisor to join the team. This position will play a key role providing technical product support and service for our valued customers. This is an awesome opportunity for someone who has a passion for power equipment, possesses a strong technical aptitude, and is people & customer focused.
The salary range for this position is $50,000.00 - $65,000.00 dependent upon skills, experience and credentials.

HERE IS A SUMMARY OF WHAT YOU CAN EXPECT IN THIS DYNAMIC, FAST-PACED POSITION:

• As a BE Power “product expert”, you will provide end user support for our customers when they require support, advice, or help navigating challenges with products.
• This support includes troubleshooting equipment to resolve technical challenges, providing general product information and knowledge as well as conduct end user training.
• You will be required to process warranty claims and inquiries professionally & efficiently.
• You will work closely with our service center network providing technical assistance and training.
• You can put your technical skills to use through the creation of service bulletins and training packages.
• Perform other related duties and responsibilities as assigned.

OUR IDEAL CANDIDATE WILL HAVE THE FOLLOWING EXPERIENCE:

• 3+ years’ experience providing technical support, troubleshooting equipment and being a “go-to” product expert for customers and end users.
• A strong technical aptitude and someone who is mechanically inclined.
• Industry related experience in power equipment, agriculture, automotive, power tools, or manufacturing preferred.
• Knowledge and experience working with small engines or power equipment.
• Proficient with the Microsoft Office Suite of products (Outlook, Word, Excel, PowerPoint)

Please refer the Job description for details