Service Advisor
at TWK Agri
Piet Retief, Mpumalanga, South Africa -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 08 Jul, 2024 | Not Specified | 09 Apr, 2024 | N/A | Product Knowledge,Communication Skills,English,Afrikaans,Time Management,Administrative Skills | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
TWK Motors, part of the TWK Agri Group, has the following vacancy available: Service Advisor at Piet Retief, Mpumalanga.
QUALIFICATIONS AND SKILLS
- Matric / Grade 12
- Sound / basic technical product knowledge
- Good people handling and leadership skills including communication skills
- Ability to communicate empathetically with customers
- Fully bilingual (English & Afrikaans)
- Good listening skills
- Good time management and administrative skills
- The company can expire jobs at any time at their own discretion.
Responsibilities:
- Ensure that the Service department contributes to customer satisfaction by providing optimal customer care
- Promote the dealers service departments capabilities and strengths
- Determine customer needs and communicate these to the service shop and deliver the vehicle on time
- Understand the customer’s concerns
- Record customer requirements and details accurately
- Identify potential marketing opportunities
- Promote dealer service benefits to potential customers
- Answer telephone as per Toyota Telephone Standards
- Strictly use current Standard Operating Procedure for Reception Process to take appointments
- Ensure customers are notified of payment prior to collection
- Ensure all warranty and motorplan work has been identified and signed for by the customer
- Maintain effective communication / liaison with customers and workshop staff
- Take initiative to make decisions in the best interest of the customer
- Maintain regular contact with the customer
- Ensure vehicle is completed at promised time
- Sell features, advantages and benefits to the customer
- Monitor sub-let repairs
- Follow-up on awaiting parts - special order parts
- Sell additional products, services and repairs in a professional manner
- Ensure all repairs and parts, as requested, have been carried out and charged for
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Outsourcing/Offshoring
Sales / BD
Customer Service
Diploma
Proficient
1
Piet Retief, Mpumalanga, South Africa