Service Advisor - UAE National

at  United Diesel

Every employee at Al Rostamani Group plays a role in making a real difference to the business and our customers. We care for our employees by offering them meaningful and purposeful work and an opportunity to grow, learn, contribute and succeed. Today, the Al Rostamani Group has come a long way since its birth in 1957. Our group has grown steadfastly with the guiding principles of Commitment, Care & Vision, alongside a strong sense of active involvement in the community. We are a well-diversified group, with a key presence in industries such as General Trading, Automobiles and Heavy Equipment, Travel, Foreign Exchange, Financial Services, Property Management, Construction, Infrastructure Development and Information Technology Services. Our Group employs approximately 2000 people from 41 different nationalities, which contributes to our multicultural and multi-national environment.
United Diesel is specialized in commercial vehicles and is the authorized distributor of Renault Trucks, Tata Motor, Buses and Trucks. It offers complete after Sales Services and provides innovative transport solutions.

QUALIFICATIONS

• Min. Higher Secondary, Diploma
• Automotive certificate would be an added advantage

EXPERIENCE

• 3 years in auto service centres handling reception area

KNOWLEDGE & SKILLS

• Customer and Personal Service:- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
• Sales and Marketing:- Knowledge of principles and methods for showing, promoting, and selling products or services. This includes selling tactics, product demonstration, sales techniques, and sales control systems.
• Language:- Proficient in English language (Verbal and written), Arabic and Hindi would be an added advantage
• Active Listening:- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
• Establishing and Maintaining Interpersonal Relationships:- Developing constructive and cooperative working relationships with others, and maintaining them over time.
• Social Perceptiveness:- Being aware of others’ reactions and understanding why they react as they do
  At Al Rostamani Group, we seek talented people who work hard to achieve great things. We consider not only your skills and experience, but also your passion for the role, your desire to learn and how well you align with our core values of care, commitment and vision. If this position represents an opportunity you wish to pursue, we invite you to apply.

JOB PURPOSE

Responsible for receiving and delivery of customer vehicles to ensure service is provided in line with franchiser’s policies and procedures. The role involves to achieve sales and customer satisfaction target of shop by fulfilling customer requirement within the policies and procedures. The job holder also have accountability of procuring small number of goods for immediate sales to customer over the counter.

JOB RESPONSIBILITIES

• Greet customer in the shop and understand the requirement asking relevant questions. Understand and offer our products or services.
• Prepare and issue the Repair Orders (RO) updating customer details into the database system; Describe customers’ requirements in the job card, determine the charge of service and products and getting it approved from customer
• Assign the job to available technician and ensure the jobs are completed in given time frame without compromising quality standard.
• Collect cash payments from customers and make change or charge purchases to customers’ credit cards and provide customers with receipts
• Monitor the workshop floor and ensure franchiser standard operating procedures are adhered and effective management of the technicians
• Answer phone calls and emails pertaining to sales and service queries or concerns in professional manners by acting as first point of contact and address their queries.
• Motivate the workshop team and maintain high morale to achieve highest level of service to customers
• Ensure safety and other regulations are followed as per requirement of the authorities.
• Ensure workshop tools / equipment are maintained for efficient running of the workshop.
• Develop and maintain filing systems so as to maintain sales records, prepare reports, and provide necessary information to the finance department
• Monitor and review sales performance versus the set targets of branches and proactively address problems in order to ensure consistent targets achievement;
• Provide sales status reports (daily, weekly, monthly) as may be required by the Sales Manager to ensure necessary actions are taken;
• Periodically analyze and update goods movement trends in shop and replenish with fresh stock in order to optimize inventory and minimize cost
• Comply with the company QMS requirements.