Service and Process Automation Engineer, Group End User Services

at  OCBC Bank

JOB REQUIREMENTS

• Bachelor’s degree in IT and minimum 1 years’ experience in an IT end-user computing and engineering position.
• Strong, diverse technical skills, especially in the areas related to end user computing including desktop, Microsoft Office O365, Video/voice conferencing, Telephony, MDM/Intune, SCCM, application packaging, Windows GPOs.
• Strong Microsoft Excel skills (vlookups, pivot tables, formulas etc.) and analytical skills to be able to solve technical and non-technical day-to-day AP processes
• Possessed programming skills in VB, C#, R Language or python and have working experience in automation scripting.
• Ability to work under pressure and to tight deadlines
• Strong attention to details and highly motivated
• Excellent analytical skill with proven ability to work well in a challenging technical environment, multitask whilst delivering high quality solutions.
• Excellent collaboration and communication abilities
• Possess creativity, ingenuity, and willingness to challenge status quo. A team oriented and team player.
  Primary Location: Singapore
  Job: Technology Solutions
  Organization: Group Operations & Technology Division
  Schedule: Permanent
  Job Posting: 25-Apr-2024, 7:28:50 P

• Manage end-user services operations and provide technical support for end points devices - MAC OS/PC/notebooks in a large-scale enterprise environment.
• Analyse end user computing conditions to optimise computing performance and interoperability with endpoint security and collaboration software.
• Manage service status, escalations, track major incidents and service issues. Coordinate updates to management and manage communications to users.
• Participate in process transformation and automation initiatives for EUS IT operations to optimise maintenance and other routine tasks.
• Constantly identify processes to improve, streamline, and integrates multiple processes into a single workflow via automation to improve efficiency for EUS
• Participate in EUC projects including implementation of Office 365 Collaboration suite, Windows version upgrades, and virtual desktop environment.
• Proactively engage internal business and other stakeholders to identify opportunities to improve digital workspace and employee experience.
• Manage periodic attestation exercises to ensure the hardware and software in Bank’s environment remains current.
• Manage obsolescence of outdated hardware and software.
• Manage service status, escalations, track major incidents and service issues. Coordinate reporting updates to management and communications to end users on service-related matters.
  Qualifications