Service Associate - Student

at  Cummins

Serves as a point of contact with colleagues to promote quality customer service and assist with increasing business within the branch location
Serves as a point of contact with colleagues either on the phone or at the branch, developing positive relationships.
Assesses customers needs and gathers pertinent information
Creates basic work orders in appropriate systems
Provides some status updates to customers, as requested

QUALIFICATIONS

Financial acumen - Interpreting and applying understanding of key financial indicators to make better business decisions.
Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Customer focus - Building strong customer relationships and delivering customer-centric solutions.
Directs work - Providing direction, delegating, and removing obstacles to get work done.
Instills trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.
Manages conflict - Handling conflict situations effectively, with a minimum of noise.
Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.
Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.
Warranty Process - Analyzes customer issues to verify root cause of failure and associated progressive damage using Cummins published service information; interprets the warranty administration manual to determine eligibility for coverage and claim requirements; identifies items associated with repair that can be covered and communicates to stakeholders; files a claim in the appropriate system using proper documentation and requirements to receive accurate settlement.
Values differences - Recognizing the value that different perspectives and cultures bring to an organization.
High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
Job SERVICE
Primary Location Canada-Alberta-Fort McMurray-Canada, AB, Fort McMurray, Cummins Western Canada
Job Type Cooperative / 12 Month Placement
Recruitment Job Type Student - Cooperative/12 Month Placement

Please refer the Job description for details