Service Center Technician

at  Hamilton Medical Inc

Company Overview: Hamilton Medical was founded with a vision: To develop intelligent ventilation solutions that make life safer for patients in critical care and easier for the people who care for them. Today, Hamilton Medical is a leading manufacturer of critical care ventilation solutions for a wide variety of patient populations, applications, and environments. Responsibilities:
As a Service Technician with Hamilton Medical, you will have a direct impact on patient care by performing high quality repairs of electromechanical systems in medical devices. You will communicate directly with customers and prove that they are in good hands. This role manages its own workflow, so a successful Service Technician is self-motivated, able to work independently, and takes initiative by moving equipment between workstation and racks, documenting service, and following up with customers. Feel a sense of accomplishment knowing the devices you repair will go back into service for humans in need.

• Perform repairs, calibrations, and preventative maintenance of Hamilton Medical ventilation products in a service center environment.
• Provide professional, courteous technical phone support for customers nationwide.
• Work closely with customers, sales teams, and clinical staff to provide ongoing support pre- and post-sale.
• Utilize hand tools and diagnostic equipment, including an oscilloscope, flow analyzer, electrical safety tester, and/or gauges.
• Report problems and perform root cause analysis on instrument failures.
• Provide accurate and timely documentation of service performed.
• Help Service Coordinator track and expedite depot repairs.
• Adhere to quality assurance standards and practices while following good manufacturing practices (GMP).
• Always maintain a safe and orderly work area.
• In very rare cases, overnight travel may be necessary to support large projects.
• Other duties as assigned.
  Qualifications: