Service Centre Manager/ Store Operations

at  Antal International

JOB DESCRIPTION

Role- Service Centre Manager/ Store Operations
Location- Dubai
Salary- 15000 AED + Benefits

REQUIREMENTS:

• Bachelor’s degree or higher with specialisation in sales and marketing
• Proven experience as Service Center Manager or in other managerial position in retail sales within paint or building material industry.
• Proven experience in managing multiple showrooms / service centers across UAE.
• Excellent knowledge of showroom management and best practices in UAE
• Outstanding communication and interpersonal abilities
• Excellent organizing and leadership skills
• Commercial awareness
• Analytical mind and familiarity with data analysis principles
• Should have a strong personality, self-confident and should be able to handle stress
• Relevant field experience is required and must be willing to travel within UAE
• Proficiency in MS Office applications, Report writing, etc.

• To manage our service centers daily operations, working hours and warehousing.
• To provide new ideas and action changes to the showroom displays and stocks.
• To provide impeccable customer service, particularly for more challenging or complex customer needs.
• To organize in-store events and provide VIP customer experiences.
• To train staff in effective sales and communication strategies.
• To conduct regular staff meetings.
• To prepare and control the store’s budget aiming for minimum expenditure and efficiency
• To monitor/optimize the service centers hardware, SAP, and communication communications towards more lean and productive operations