Service Centre Operations Manager

at  Zurn Elkay Water Solutions

KEY ACCOUNTABILITIES

• Oversight for all operation activities within the warehouse
• Effectively manage the performance of Team Leads & Warehouse Associates. Build team chemistry and develop associates for future roles in the business.
• Accountability for meeting Key Performance Indicators such safety, OTD%, Past Due backlog, inventory accuracy, productivity.
• Lead inventory control activities including transactions, material movement and staging, cycle counting, and overall material accuracy.
• Responsible for managing daily, weekly, monthly metrics and executing on counter measures.
• Collaborate with Regional Operations Manager & Regional Inventory Control Manager to ensure that inventory is accurate and fill rates are meeting expectations.
• Promote continuous improvement culture and coordinate Lean Manufacturing (Kaizen) initiatives to increase overall manufacturing efficiencies
• Work with the management team to improve employee engagement by initiating and/or facilitating team building events that also support our community such as Relay for life, food drives, fund raising walks, Habitat for Humanity, etc.

QUALIFICATIONS/REQUIREMENTS

• Bachelor’s degree in Operations Management or related field (preferred)
• Previous Inventory Control and Quality Assurance Management experience
• 7+ years’ experience in a fast-paced manufacturing environment with assignments in lean manufacturing/continuous improvement tools and processes
• 5+ years’ experience managing a Warehouse’s Operations
• Experience with implementing and maintaining material pull systems a plus
• Experience with Sit down forklift, Raymond Reach, Counterbalance, etc.
• Experience with implementing and maintaining material pull systems a plus
• Excellent communication and people skills
• Strong commitment to employee development and engagement
• Experience with d365 system performing complex transactions a plus
• Good writing/administrative skills, including computer skills (word processing, graphics, spreadsheet, Minitab, etc.).
• Demonstrated proficiency in time and project management.
• Team oriented with the ability to influence others.

CAPABILITIES AND SUCCESS FACTORS

• Business Insight – Applying knowledge of business and the marketplace to advance the organization’s goals.
• Action Oriented – Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Ensures Accountability – Holding self and others accountable to meet commitments.
• Drives Results – Consistently achieving results, even under tough circumstances.
• Being Resilient – Rebounding from setbacks and adversity when facing difficult situations.

Please refer the Job description for details