Service Concierge

at  The Humberview Group

Mercedes-Benz Brampton is looking for a Service Concierge to join their team in Brampton.
Our Service Concierge are an integral part of the day-to-day flow of business in the Service Department.
The Service Concierge is responsible for organizing the lot and transportation of vehicles and general yard duties. They provide excellent customer service while interacting with customers in the Service drive-thru.
This dealership is looking for a motivated and determined individual to assist the service team!
Mercedes Benz-Brampton is a proud member of The Humberview Group - one of Ontario’s leading automotive dealer groups and an award-winning Employer of Choice. As automotive specialists, we represent 5000 vehicles. 20 Stores. 18 Brands. And 1 Promise: Serving you better, each and everyday.

WHAT WE LOOK FOR:

• A great attitude!
• Valid (G) Driver’s License.
• Clean driving record.
• Able to drive both manual and automatic transmission.
• Previous customer service experience is an asset.
• Keen attention to detail.
• An organized and motivated individual who can work independently and as a team player.
  At The Humberview Group, finding great people who are enthusiastic and driven is most important. At HG, we can provide you with the skills and knowledge you need to be successful. Our team leaders take great pride in mentoring which ensures we are investing in great people for the long term. Having a great corporate culture with team members who share our values is what makes us stand out.
  Whether you’re new to the automotive industry or you’re looking for more growth opportunities, we would love to meet you!

JOB DUTIES:

• Greets all customers entering the service area with a friendly, upbeat attitude.
• Assist customers with their questions, and directs them to the appropriate person or location.
• Controls service traffic flow and parking.
• Pick up customer vehicles for service and return vehicles to customers after service appointments.
• Determines if customers coming into service have an appointment.
• Records customer’s information such as name, VIN, tag number, mileage, and existing vehicle damage.
• Assists lot attendant with duties at the service counter and in the service drive.
• Maintains a clean and safe service drive area, free of dirt, water, leaves, snow, etc.
• Maintains a professional appearance.
• Performs customer follow-up on repair orders.
• Other duties as required by the Service Manager.