Service Consultant

at  ANZ Banking Group

Req ID: 67993
Department: NZ Personal Banking Branch Network
Division: New Zealand
Location: Chartwell
About Us
Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ, we’re shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
Mō te tūranga - About the role

IN THIS ROLE, YOU WOULD HAVE THE OPPORTUNITY TO:

Provide exceptional customer experience through quality interactions that meet customers’ complete financial transaction needs at the first point of contact, referring them on to the relevant person or area of the Bank as appropriate.
Take personal responsibility for adopting positive relationship-based service and working collaboratively with colleagues to help the branch succeed in meeting and exceeding objectives.
Undertake cash management requirements in an accurate and efficient manner and ensure compliance with bank process and policy requirements.
Demonstrate living the ANZ Values with our customers and colleagues.
Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.
Role Location: Kukutārehe - Chartwell
Role Type: 12 months fixed-term / secondment, Part-time
Schedule: 29.5 hours / Thurs 9.30-3.30, Fri 12.5, Sat 9.00-2.00, Sun 10.00-4.00, Mon 8.45-5.00
Ka aha tō rā e kite ai? - What will your day look like?

To grow and be successful in this role, you will ideally bring the following:

• Strong customer focus
• Working knowledge in using different digital channels
• Excellent communication skills both written and oral
• Sound understanding of compliance
• A positive attitude with a growth mindse