Service Consultant

at  Aware Super

COULD YOU BE SUPER HELPFUL?

As one of Australia’s largest profit-for-members superannuation funds, we always remember whose money it is and whose future we’re looking after. Our 1.1m+ members. These are the people who inspire what we do and how we do it, every day.
And we walk our talk, inside as well as out. That care and inclusion, and a focus on better futures, also extends to the people who work at Aware Super. We are proud of our well-resourced and successful development and wellbeing programs, available to all our staff.
But don’t take our word for it, the 2023 AFR BOSS Best Places to Work, 2023 Money Magazine’s Best and Canstar’s Best Value Super Fund in Australia awards back these claims. And while it’s nice to be recognised, we don’t do it for the accolades. We work to help everyone get more from their super, so they can get more for their future.
Sound good? Learn more about us and what we do at https://awaresuper.com.au

EMPLOYEE EXPERIENCE

We understand that not everyone works in the same ways. We offer flexibility so that you can perform your role at your best.

We love working at Aware Super because our hard work is rewarded by:

• A culture of career growth and development, backed by a commitment to internal career mobility
• Abundant well-being offerings like a health & fitness reimbursement, work from home technology reimbursement, salary continuance insurance and organisation-wide meeting free zones
• Career defining opportunities such as high-impact projects to scale our business and industry leading products and services development

• Start date – Monday 13 May 2024
• 2-week full time training program
• Required to attend the office for the first 3 months, before Hybrid arrangements can be discussed
• Full time opportunities – based in Melbourne, Wollongong or Perth

Our members are at the heart of our organisation. As an inbound phone Service consultant, you will be the face of our business, providing superannuation, insurance and retirement service, support, and education to members. This role is available in a full-time capacity and we are a business that values flexibility and bringing your whole self to work. Your responsibilities will include:

• Ensuring optimum levels of service are provided by responding to enquiries professionally, listening and developing rapport with the member and taking all necessary action to solve member problems within agreed service levels;
• Ensuring effective follow up to guarantee the member enquiries are resolved effectively;
• Member retention, identifying and understanding member needs, and undertaking problem solving and analysis to provide appropriate resolution to their enquiry; including providing general advice or referring members to a Financial Planner (where appropriate).