Service Contract Renewal Representative

at  Veralto Global

Are you…
Interested in working for an international and diverse company?
Looking to use your troubleshooting skill?
Looking for a friendly and supporting team?
If so, read on!
Protecting water, the most valuable resource, and driving sustainability is very close to our hearts. You will be part of a flexible, family friendly organization that cares about its people just as it cares about the environment.
Shaping the Future of Hach Brand

WE OFFER:

• Professional onboarding and training options
• Powerful team looking forward to working with you
• Career coaching and development opportunities
• Health benefits
• 401(k)
• Paid Time Off
  The Service Contract Renewal Representative is responsible for proactively renewing Service Contracts on Hach instrumentation, in an assigned territory, to maintain and grow Service Contract Revenue. A Service Contract Renewals Representative will need to quickly build customer rapport; and establish trust and credibility through a consultative selling style, leveraging customer relationships and Hach value propositions to ensure the on-time renewal of Service Contracts.
  This position is part of the Service Commercial team and will be on-site in our Loveland, CO headquarters.

In this role, a typical day will look like:

• Proactively engage with customers to quote, negotiate, and secure annual Service Partnership renewals
• Develop and maintain strong relationships with existing customers to drive retention and loyalty
• Identify upselling opportunities to expand service offerings and increase revenue
• Collaborate with account owners and cross-functional teams to ensure on-time renewals, minimizing or eliminating churn
• Utilize CRM & ERP systems to accurately manage customer interactions and track progress, maintaining high standards of data integrity
• Provide exceptional customer service and support to address inquiries, resolve issues, and exceed customer expectations

The essential requirements of the job include:

• Bachelor’s degree or equivalent combination of education and experience in Business, Marketing, or related field (preferred)
• 2 years or more of sales/retention or tele-sales experience, selling products or services in a business-to-business environment
• Strong working knowledge of SFDC, Oracle, and Microsoft Office preferred

At Hach (www.hach.com), we ensure water quality for people around the world, and every associate plays a vital role in that mission. Our founding vision is to make water analysis better—faster, simpler, greener and more informative. We accomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions.
As part of our team, you’ll make an immediate, measurable impact on a global scale by enabling the world’s everyday water needs. You’ll also belong to a respectful and collaborative community that fosters career growth and professional development. You’ll be supported by resources that make a positive difference in your life because, at Hach, we value your authenticity and want your talents to shine.
Motivated by the highest possible stakes of climate change and global health, we’re working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment. More about us: https://www.hach.com/about-us
Hach is proud to be a Water Quality company in Veralto (NYSE: VLTO). Imagine a world where everyone has access to clean water, safe food and medicine, and trusted essential goods. That is the tomorrow Veralto is creating today. Veralto is a $5B global leader in essential technology solutions made up of over 16,000 associates across our Water Quality and Product Identification segments, all united by a powerful purpose: Safeguarding the World’s Most Vital Resources.
We anticipate this requisition will be open for a minimum of five days, though it may be open for a longer period of time. We encourage your prompt application.

• Proactively engage with customers to quote, negotiate, and secure annual Service Partnership renewals
• Develop and maintain strong relationships with existing customers to drive retention and loyalty
• Identify upselling opportunities to expand service offerings and increase revenue
• Collaborate with account owners and cross-functional teams to ensure on-time renewals, minimizing or eliminating churn
• Utilize CRM & ERP systems to accurately manage customer interactions and track progress, maintaining high standards of data integrity
• Provide exceptional customer service and support to address inquiries, resolve issues, and exceed customer expectation