Service Coordinator

at  Adecco Canada

Adecco is currently hiring a temporary full-time Service Coordinator to work in Calgary, AB. In this role, you will be responsible for providing day to day service to several independent Portfolio Managers and Introducing Brokers. As part of The Client Service team, you will act as a liaison between the client and the various support areas.

Do you have excellent communication skills, a customer-centric mindset, and a proven track record of success in account management? If you answered yes, apply today!

• Pay Rate: $30.97/hour
• Location: Calgary, AB
• Shift: Monday to Friday | 8:30am -5:00pm OR 9:30am - 6:00pm
• Job type: Temporary | Full-time | 6-month contract - po ssibility of extension and conversion to perm based on performance and business needs

Here’s why you should apply:

• Paid weekly accurate and on time
• Strong health and safety programs
• Medical and dental benefits once qualified
• Free training programs
• New and quicker onboarding process
• Possibility of extension and conversion to perm based on performance and business needs

Responsibilities:

• Possess knowledge of the structure, procedures and systems utilized within the bank and support areas
• Build and maintain strong relationships with clients through the coordination of efforts with various internal departments and divisions
• Ensure that a high level of customer service is maintained with our clients by keeping them informed of any new developments, products, and all available services as they relate to their business needs
• Ensure prompt and thorough resolution of all client issues and recommend improvements in policies and procedures with the ultimate goal of continually improving our service delivery
• Act as a liaison with the various operational areas within the bank to ensure tasks are completed in a proactive and timely manner
• Conduct regular meetings with clients and document ongoing service and operational issues with respect to the client and the bank, investigate, follow and resolve
• Provide clients with guidance on the bank’s policies, procedures and training that directly impact their business
• Provide process improvement recommendations that will enhance the overall business relationship with clients
• Represent the bank professionally at client meetings/business functions.

Qualifications:

• Mu st be legally eligible to work, and reside in Canada
• University degree with a minimum of one year in a brokerage/service role
• Canadian Securities Course (CSC) is required
• Canadian Practices Handbook (CPH) a definite asset.
• Financial industry experience is required
• Knowledge of the regulatory and legal aspects of the industry
• Knowledge with Microsoft Office is highly preferred
• Self-starter with the ability to work independently and also within a team environment
• Highly motivated and enthusiastic individual who demonstrates can do attitude with the ability to work in a high volume, fast paced environment
• Strong interpersonal skills
• Strong verbal and written communication skills

Are you interested in this position? Apply now! Our dynamic team of recruiters will reach out if you qualify for this role.
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• Possess knowledge of the structure, procedures and systems utilized within the bank and support areas
• Build and maintain strong relationships with clients through the coordination of efforts with various internal departments and divisions
• Ensure that a high level of customer service is maintained with our clients by keeping them informed of any new developments, products, and all available services as they relate to their business needs
• Ensure prompt and thorough resolution of all client issues and recommend improvements in policies and procedures with the ultimate goal of continually improving our service delivery
• Act as a liaison with the various operational areas within the bank to ensure tasks are completed in a proactive and timely manner
• Conduct regular meetings with clients and document ongoing service and operational issues with respect to the client and the bank, investigate, follow and resolve
• Provide clients with guidance on the bank’s policies, procedures and training that directly impact their business
• Provide process improvement recommendations that will enhance the overall business relationship with clients
• Represent the bank professionally at client meetings/business functions