Service Coordinator Assistant

at  Catholic Charities of Baltimore

Catholic Charities Senior Communities develops and operates affordable, supportive communities for older adults with a resolve to nurture a spirit of purpose, wellness, and harmony among both our residents and colleagues. We offer 24 locations in Anne Arundel, Baltimore, Garrett County and Harford Counties and Baltimore City.
Catholic Charities of Baltimore is currently seeking Service Coordinator Assistant who will educates and engages older adults in accessing information, resources and services to support aging in place in the affordable apartment setting. Builds one-on-one relationships and nourishes a positive community moral; assists residents in navigating benefits and services application and compliance (in such areas as health care, counseling, nutrition, transportation, finance, home management, legal services); and, creates mutually beneficial relationships with organizations and services of the local community, under the direction of the
Service Coordinator. The work schedule is Monday-Friday 8:30AM-4:30PM, 30 hours per week

EDUCATION & EXPERIENCE REQUIREMENTS:

• High School diploma or equivalent.
• Two years’ experience in a clerical setting, or an equivalent combination of education and experience

REQUIREMENTS & ABILITIES:

• Shows dependability by being punctual; maintains consistent attendance.
• Excellent relational skills with polite and courteous demeanor toward staff, clients, and visitors.
• Ability to remain calm in stressful situations.
• Excellent communication skills including active listening and maintaining confidentiality, and ability to write/print legibly.
• Able to work effectively with culturally diverse populations.

We offer a wide range of benefits to meet the ever-changing needs of our employees including but not limited to:

• Health/Dental/Vision
• Vacation/sick/holiday pay
• 403(b) Retirement Plan with a discretionary employer contribution
• Tuition Advancement

Join Catholic Charities of Baltimore where you will be an important member of a trauma-informed care organization that promotes a culture of safety, empowerment, healing, and self-care, and that believes that every person has infinite worth and promise.
Catholic Charities is an equal opportunity employer

SKILLS

Preferred

• Raises awareness and coordinates resident education regarding the availability of service coordination as a free and available resource in the building.
• Develops and demonstrates a working knowledge of benefits, services and resources available to low income older adults.
• Provides in-person assistance to residents seeking information and assistance by phone, in the resident apartment, or a community/office space.
• Provides appropriate information and assistance to the resident, including accessing and assisting in the completion of appropriate forms and other paperwork, and the duplication of personal and financial documents to access available and appropriate benefits and services.