Service Coordinator Basinghall

at  Bupa Global

Service Coordinator Basinghall
Job Description:

ROLE OVERVIEW

You will ensure all administrative activities required within secondary care services in the Basinghall Clinic are managed effectively and efficiently to provide world class care to patients and provide a positive consultant experience. You’ll proactively support specialty services including but not limited to Breast care, Prostate and Urology services, Gynaecology, Gastroenterology, Maxillo-facial and ENT, Orthopaedics, Sports and Exercise Medicine and Radiology.

You’ll help us make health happen by:

• To welcome all patients, visitors and consultants to the clinic in a professional, friendly, courteous and helpful manner, to assist in and provide the highest standard of patient care.
• To complete all administrative tasks within the secondary care service lines in Basinghall Clinic, with particular focus on specialty services, accurately and efficiently in line with key performance indicators set by the clinic management team.
• Where required, complete any front of house/general administrative tasks within Basinghall Clinic.
• Coordinate clinics, radiology services and specialty pathways within Basinghall, communicating effectively with both patients and other clinicians involved in delivering care.
• Support administrative tasks for the Radiology service including but not limited to scheduling, sending reports and liaising with referrers and reporters.
• Be the point of contact for front of house admin team members to refer any patient queries regarding specialty services within Basinghall, including those from the local mailbox.
• Diary management and liaison with consultant PA’s and practice managers regarding any issues related to the above.
• Offer an outstanding customer service to our patients, our consultants and their PA’s, and the ability to liaise and engage positively with all stakeholders including consultants, secretaries, practice managers and referrers, fostering a culture of collaboration and continuous improvement.

KEY SKILLS / QUALIFICATIONS NEEDED FOR THIS ROLE:

• Direct facing Patient/Client interaction
• Administration experience within a healthcare environment
• Direct facing Patient/Client interaction
• Proven experience of delivering customer services to an exceptionally high standard
• Excellent organisational skills
• IT literate - Microsoft office proficient
• Excellent communication skills and strong interpersonal skills
• Excellent telephone skills

Joining Bupa in this role you will receive the following benefits and more:

• Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Annual performance-based bonus
• Support with travel costs via a season ticket loan or cycle2work
• Various other benefits and online discounts
• Free onsite massages as a recognition for your hard work
• Opportunity to participate in our annual awards ceremon