Service Coordinator

at  Digital Native

WHAT A TYPICAL DAY LOOKS LIKE:

• Reviewing and prioritising service requests each morning.
• Collaborating with team members to assess and plan field activities.
• Regular interaction with customers to provide updates and solicit feedback.
• Preparation and administration of service documentation and quotes.
• Conducting daily team briefings to ensure alignment with company objectives.

QUALIFICATIONS AND SKILLS:

• Essential: Technical qualification in Mechanical/Electrical engineering or substantial relevant experience. Proficiency in service-related software and Microsoft Office.
• Desirable: Knowledge of valve actuators and digital control systems.
• Excellent interpersonal and communication skills, with strong organisational and detail-focused abilities.

ABOUT THE ROLE:

We seek a Service Coordinator for a top-tier engineering firm in Brisbane. This crucial role involves managing and planning the activities of Field Service Technicians to ensure the delivery of exceptional service outcomes. The successful candidate will handle service requests, provide technical support, and ensure efficient scheduling and execution of field services.

KEY RESPONSIBILITIES:

• Receive and respond to service requests via phone and email, providing expert advice and solutions.
• Develop and follow up on commercial quotes to meet customer needs and secure future business.
• Efficiently schedule Field Service Engineers to maximise productivity and profitability.
• Coordinate logistics and necessary documentation for field operations, including safety assessments.
• Maintain robust communication and operational standards within the service team.