Service Coordinator

at  Summerset Villages

Company Description
Summerset Boulcott is looking for an outstanding Service Coordinator to join our vibrant new Village! This represents an amazing opportunity to help shape the Village’s exciting future.

ABOUT SUMMERSET:

Summerset is the second largest retirement village operator in New Zealand. We’re passionate about providing quality service to our clients and we are growing quickly, with 39+ villages from Whangarei down to Dunedin. We are proud of our dynamic work environment and an equally diverse workforce.
Our picturesque Summerset Boulcott is a brand-new village & sits adjacent to the beautiful Boulcott’s Farm Heritage Golf Club, offering stunning views of the surrounding valley and lush greens. This village is still in development - once complete, this stunning village will offer a range of modern, high quality living & care options to our residents.
Job Description

ABOUT THE ROLE:

The Service Coordinator is the lead relationship manager for residents living in serviced apartments and a point of contact for other village resident’s requiring Summerset support services. They promote, market, implement and coordinate all support and care services throughout the village. They bring the best of life to residents by quickly understanding and responding to their needs with Summerset services. They work in partnership with staff and other external providers to enable the resident to stay active and independent in a supported and safe environment. The Service Coordinator is responsible for the day-to-day organisation, scheduling, communication and evaluation of all support services for residents in the village and serviced apartments.

THIS IS A PERMANENT PART-TIME ROLE, WORKING 5 DAYS PER WEEK 10.00AM – 2.00PM.

We are anticipating a start date of 27th May 2024 for this role.

Your responsibilities will include:

• Promoting, selling, marketing, implementing and coordinating all support and care services throughout the village
• Communicating with staff, residents and their families
• Planning, monitoring and reporting on financial performance of the care and support services

Qualifications

WHAT’S IN IT FOR YOU? TO RECOGNISE THE IMPORTANT WORK THAT YOU DO FOR OUR RESIDENTS, WE OFFER:

• You will be working with an enthusiastic and caring team that is fun to be part of
• Working in a role where you can make a difference
• Great staff benefits including social sporting teams, Southern Cross health essentials and much more!
  If this sounds appealing to you or someone you know, then we would love to hear from you!
  Due to NZ Immigration requirements we are obliged to consider candidates that already have the right to work in NZ for this role first. Due to this we may not be able to support a visa application for this role. This role may close early due to an increased number of applications - apply as soon as possible to avoid disappointment!
  The safety of our residents and staff is important to us. For this reason, it is recommended that all our employees are fully vaccinated against Covid-19 before commencing work at Summerset.
  Please note, only suitable applicants will be contacted

In order to be successful in this role, you will need to be able to relate to a wide range of people, especially older people and their families, nursing staff and village management. You will bring:

• Excellent communication and networking skills
• Confidence in selling anything from apartments to services to the Summerset way of life
• Ability to feel confident meeting new people and talking to small and large groups
• Passion to bring the best of life to our residents
• Strong relationship building skills across a wide variety of stakeholders
• Good time and people managemen