Service Coordinator

at  Wiseworth Canada Industries

As our Service Coordinator, you will interact with and and support our service team based in the Okanagan and Northern, BC region. You are responsible for proactively organizing and scheduling work for our mobile field service technicians, driving profitable service revenue, and building strong relationships with our valued customers.
Interested candidates must possess a strong technical aptitude, a positive team-focused attitude, professional customer service and communication skills, and the ability to work independently while providing consistent high-quality detailed work.
If you’re a friendly, customer service-oriented person, who enjoys solving problems, and is willing to go the extra mile to ensure customer satisfaction; we’d love to speak to you about this rewarding career opportunity.

Remuneration package includes:

• Competitive base salary plus commission.
• Performance bonus eligibility.

Comprehensive benefits package for you and your family includes:

• Paid time off for vacation and sick days.
• Extended medical, dental, and vision coverage.
• Life and disability insurance.
• Employee assistance program.
• Educational assistance program for courses related to your employment.
• Company matching pension plan.
• $1,000 flex/wellness plan.

DAILY ACTIVITIES WILL INCLUDE:

• Communicating with customers via telephone, email, and face-to face.
• Making proactive phone calls to schedule service work.
• Promptly responding to incoming customer inquiries.
• Basic troubleshooting to determine customer needs and provide effective solutions.
• Utilizing computer software and business systems to schedule work and create service work orders.
• Creating repair estimates for customers and providing necessary follow-up.
• Reviewing service work orders and time sheets for accuracy prior to billing.
• Organizing and picking service parts for scheduled work.
• Shipping parts to customers.
• Receiving incoming shipments from trucks and couriers.
• Stocking parts and materials on shelves.
• Assisting with organization and cleanliness of small shop/warehouse area.
• Collaborating with service team and other internal departments to resolve customer issues in a timely manner.
• We are looking for persistent, hard-working people, who are self-motivated to achieve sales results.

QUALIFICATIONS:

• High school diploma mandatory. Post-secondary diploma, or certificate is preferred.
• Previous experience with service coordination/service dispatching is preferred.
• Ability to develop and maintain harmonious relationships with a wide variety of people, and work as part of a cohesive team.
• Attentive listening skills.
• Professional and tactful communication skills (both verbal and written).
• Proven problem solving skills.
• Strong technical writing skills, with experience preparing technical sales quotations/proposals.

Customer focus with the ability to articulate and define value for the customer.

• Ability to prioritize and multi-task, in a fast paced, frequently changing, high-volume environment, while providing consistent high-quality work.
• Excellent time-management and organizational skills.
• Strong sense of duty and responsibility.

• Comprehension of all technical information, equipment manuals, parts manuals, and maintenance schedules.

Tech savvy with proficiency with Microsoft Office computer applications including Excel, Word, Outlook, and associated business software.

• Accuracy and attention to detail in handling frequent paperwork and documentation processes.
• Ability to work at a computer station while sitting at desk for extended periods of time on a daily basis.
• Understanding of basic accounting procedures.
• No criminal record.
• High level of integrity and ethical values.
• Valid Driver’s License with no major traffic violations, suspensions, or DUI’s in previous 5 years.
• Wiseworth Canada Industries Ltd. is an alcohol and drug free workplace.
• This position is based out of our office located in Kelowna, BC.

Please refer the Job description for details