Service Delivery / Account Manager

at  Ambition Group

My client is a global financial giant with a deep knowledge of the Australian market. They deliver specialist solutions to their vast network of clients and have a reputation for offering a supportive work environment and excellent work / life balance. They are growing and are considered by many to be an employer of choice.

• Coordinate the account administration for institutional clients. Monitor and track KPIs across operations and accounting.
• Work closely with clients and Relationship Managers to execute daily client activity, oversee transaction processing and resolve critical issues.
• Coordinate with servicing teams across various global locations on execution of client activity.
• Build strong client relationships and develop a clear understanding of their requirements. Resolve problems and identify their root cause. Ensure a satisfactory solution which mitigates risk.
• Identify service efficiency enhancements and process improvements.