Service Delivery Analyst (South Australia)

at  Cricket Australia

Working for Cricket Australia means that you become a part of Australia’s proud history and help us look toward the future. We are seeking to drive bold, transformative change in digital experiences, junior participation, culturally diverse inclusion, gender equality and sustainability, re-imagine the W/BBL, build player connection through storytelling and play our part in developing the game globally.
Our purpose is clear; to unite and inspire everyone to love and play cricket. Cricket is so much more than just a game; it brings people together and binds us all through our shared experiences.
This is your opportunity to join a purpose led organisation that truly makes a difference to Australians.

WHO WE ARE LOOKING FOR

• A bachelor’s degree in either Computer Science, Software Engineering or equivalent industry experience
• A passion for providing excellent customer service
• Excellent interpersonal skills and great time management
• A detailed understanding of laptops, workstations, sever and network operations
• Previous experience in a technology support role
• Flexibility with travel and working weekends as required
• Relevant Microsoft Certifications
• ITIL Foundation
• Experience working with:
  o Desktop support – Windows 10 and Office
  o Cloud support – Office 365
  o Basic network / Wi-fi understanding
  o Basic Microsoft SharePoint usage
  o Basic server administration

This is an exciting time for us, as we are looking for a Service Delivery Analyst within our Technology team. In this national support role based at the Queensland Cricket office and National Cricket Centre in Brisbane, Albion. You will be responsible for providing onsite and remote technical support to users within Australian Cricket and helping with national network, servers and the maintenance and tracking of technology assets.
If you have excellent time management skills and enthusiasm for delivering exceptional customer service, we want to hear from you. We have big ambitions for this space, so we’re looking for drive, passion, and energy to bring our plans to life.

Reporting to the Service Delivery Team Leader you’ll be responsible for:

• Supporting the Australian Cricket desktop, network and Office 365 environment.
• Level 1 / 2 Service Desk Support nationally, triaging and clearing the support ticket queue.
• Initial troubleshooting of requests before escalating.
• User On/Offboarding for all systems.
• Provide training to users on the use of our applications and devices.
• Provide in person local office facilities support and at match support when required.
• Be on call for escalated technology issues at agreed times.