Service Delivery Assoc 1

at  Unisys

WHAT SUCCESS LOOKS LIKE IN THIS ROLE:

• Coordinates field activities for large and small teams. • Implements assigned training and performance directives. • Supports facets of service delivery for assigned programs or territories. • Performs as account relationship manager of global accounts within the Service Desk. • May perform asset management coordination within field services operations, service desk and enterprise computing. • Maintains tight control over the project schedule, risks, scope of work and budget; ensures that operational teams and subcontractors have a clear understanding of client requirements

YOU WILL BE SUCCESSFUL IN THIS ROLE IF YOU HAVE:

• Typically requires a minimum of 5 years of related experience with a Bachelor’s degree • Prior experience working in hardware break and fix, installation and desk side software support and service desk support. • Has experience supporting teams of customer engineers in either specific installation or equipment refresh projects or ongoing break and fix support. • Knowledge of desktop operating systems, networking fundamentals and requisite call management systems. Ability to demonstrate time management skills. • Ability to work with technical documentation, statements of work, and contract requirements. • Ability to work with team members, peers and external clients. Must be able to work to specific service level agreement (SLA) requirement. • Familiarity with Microsoft office suite, project management tools, networking protocols and standards.
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