Service Delivery Consultant - Facilities and Maintenance

at  University of Melbourne

Job no: Multiple Positions Available
Location: Parkville
Role type: Full-time; Continuing
Department: Client Services

Salary: UOM 5 - $79,961 - $91,844 p.a. plus 17% super

• Deliver exceptional customer service and support to meet Service Levels and KPIs
• Opportunity to enhance domain knowledge and broaden understanding of Business Services, while gaining hands-on experience in resolving service issues and requests
• Brilliant benefits and a flexible hybrid work environment!

WHO WE ARE LOOKING FOR

You will have experience in maintenance and facilities, with strong communication and customer service skills. The ability to work independently and collaboratively across diverse domains within a large organisation is highly regarded.

You will also have:

• Undergraduate qualifications in a relevant disciple or equivalent mix of education and relevant experience
• Agile Methodologies or relevant experience

For further information regarding responsibilities and requirements please refer to the attached PD.
Please note: Visa sponsorship is not available for this position. This role requires current valid work rights for Australia.

ABOUT THE ROLE

This role will report to the Service Delivery lead, ensures top-notch customer service and assists in meeting Service Levels and KPIs. With moderate domain knowledge, they handle service issues and requests, resolving incidents up to 2nd level or escalating when necessary to maintain customer satisfaction.

Your responsibilities will include:

• Efficiently manage and prioritise support tickets, ensuring prompt resolution and action
• Provide immediate assistance to users through various support channels, including walk-up support
• Foster a positive work environment, promote innovation, and contribute to knowledge bases for continuous improvement

IF YOU FEEL THIS ROLE IS RIGHT FOR YOU, PLEASE APPLY WITH THE FOLLOWING DOCUMENTS:

• Resume
• Cover Letter outlining your interest and experience
  Please note that you are not required to respond to the selection criteria in the .
  If you have any questions regarding the recruitment process, please feel free to contact Alex Spezza via email at hr-careers@unimelb.edu.au, ensuring that you include the Position Number and the Job Title as the subject. Please do not share your application to this email address.
  If you have any particular questions regarding the job please follow the contact details listed on the .
  Advertised: 18 Apr 2024 12:05 AM AUS Eastern Standard Time
  Applications close: 09 May 2024 11:55 PM AUS Eastern Standard Time