Service Delivery Engineer HOSDE002

at  Jobs for Humanity

COMPANY DESCRIPTION

Jobs for Humanity is partnering with CPM to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from all walks of life.
Company Name: CPM

JOB DESCRIPTION

We have an exciting opportunity available as a Service Delivery Engineer based in our head office in Thame. If you have experience in a supporting role and enjoy working to find solutions for customers, we want to hear from you! Up to £34,000 per annum pro rata depending on experience, Bupa healthcare, generous holiday allowance, Hybrid working. 37.5 hours Monday-Friday.
Location: Thame, United Kingdom, OX9
As the Service Delivery Engineer, you will work as part of the Technology division for the CPM Group, we work closely with customers and end users of our IT solutions and implementations.
This customer focused role would suit an individual with a general interest in technology who is motivated to broaden their knowledge and learn new skills. Full training will be provided.

• Working as part of a team, you will support with the implementation of new Salesforce based solutions for our internal customers as well as assisting with changes and amends ongoing. (Full training will be provided if you are unfamiliar with Salesforce)
• Understand, trouble-shoot and resolve issues and queries.
• Provide training to users (field and operations), in-person and remote where appropriate.
• Liaise with internal teams to ensure solutions are implemented to jointly agreed requirements, quality standards and timescales.
• In conjunction with your Service Delivery Team colleagues, develop strategies, policies and best practice which optimise CPM processes and systems.