LET’S TALK ABOUT YOUR CAPABILITY AND EXPERIENCE

• Commercial and operational experience as a Service Delivery Manager.
• Attention to detail in reporting and administration activities.
• Outstanding negotiation skills with the aptitude to ensure win/win situations for all parties.
• Excellent customer relationship building and management skills.
• Proven experience in building sustainable business relationships with the customer at all levels.
• Excellent verbal and written communication and presentation skills
• Knowledge of contract management issues
• Strong understanding of human resources practices, employment laws, and best practices.
• Excellent communication, interpersonal, and conflict resolution skills.
• Ability to build and maintain positive working relationships.
• Knowledge of performance management processes and strategies.

CAPGEMINI AUSTRALIA HAS DEVELOPED AND MANAGES, PROCESS ORIENTATED MANAGEMENT SYSTEMS COMPLIANT TO THE REQUIREMENTS OF ISO9001, ISO27001 AND ISO14001. WE ARE COMMITTED TO DELIVERING SECURE SOLUTIONS AND SERVICES THROUGH STATE-OF-THE-ART PROCESSES AND CONTINUAL IMPROVEMENT FRAMEWORKS IN LINE WITH INDUSTRY BEST PRACTICES AS WELL AS CONTRACTUAL, STATUTORY, AND REGULATORY REQUIREMENTS.

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LET’S TALK ABOUT THE ROLE AND RESPONSIBILITIES

• Delivery Management
• Ensuring Capgemini meets and/or exceeds its obligations as per the contract deliverables including SLA’s, OLA’s and KPI’s.
• Ensuring Capgemini achieves a high level of client satisfaction with respect to delivery of all required services.
• Work collaboratively with SDM Community teams to achieve the delivery of the contracted day to day operational services.
• Ensure Capgemini and customer expectations are met as part of our strategic alignment by collaborating with senior management to align IT services with organizational goals and objectives.
• Manage the billing, financials and reporting for your clients.
• Support the whole contract lifecycle from negotiation to implementation, renewal and transition.
• Provide effective and timely information to the managers of service delivery teams to ensure a high level of customer satisfaction is achieved.
• Drive continual services improvement initiatives across the account that benefit both Capgemini and the Client
• Drive risk management to ensure risks are identified, assessed, mitigations defined, and the risks are maintained.
• Identify and mitigate risks associated with IT service delivery.
• Develop and implement contingency plans to address potential disruptions.
• Maintain and develop relationships with key customer stakeholders.