Service Delivery Manager

at  EquiSoft

SERVICE DELIVERY MANAGER

Cette description est disponible en anglais seulement
What is Equisoft? Equisoft is a global provider of digital solutions for insurance and investment, recognized by over 250 of the world’s leading financial institutions. We offer a comprehensive ecosystem of scalable solutions that help our customers meet all the challenges brought about by this era of digital transformation, thanks to our business needs-driven approach, industry knowledge, cutting-edge technologies and experts. With its business-driven approach, in-depth industry knowledge, cutting-edge technologies and multicultural team of experts based in North America, the Caribbean, Latin America, Europe, Africa, Asia and Australia, Equisoft helps its customers meet the challenges of this era of digital transformation.

Why Choose Equisoft? With 950+ employees, we are a stable organization that offers career advancement and fosters a stimulant environment. If that’s not enough, then check out these other perks below:

• Hiring Location: Colombia
• You are welcome to work in our office, hybrid or remote.
• Internal job title: Service Delivery Manager
• The position is fully remote.
• Full-time Permanent Role
• Benefits available day 1: Medical, Dental and Telemedicine Program
• Flexible hours
• Number of hours per week: 40
• Educational Support (Udemy, LOMA Courses and Equisoft University)

Role: The Service Delivery Manager reports to the Director, Cloud Architecture and works closely with 10 others technical infrastructures specialists. The incumbent will be responsible to gather and communicate technical environments KPIs such as availability, performance, and stability. They are responsible for managing and coordinating various aspects related to the technical environments, including incident and problem resolution, proactive maintenance, and client support. Work with the different technical experts and change managers to plan and execute changes related to problem resolution, security, and continuous improvement.

SOFT SKILLS

• Excellent communication and interpersonal skills for client interactions and team collaboration
• A client-focused, service-minded approach and a strong sense of urgency
• Strong sense of organization and prioritizing
• Analytical and problem-solving skills
• Ability to multi-task in a rapid-paced environmentTeam spirit, tact, diplomacy, autonomy, rigor, and discipline

Please refer the Job description for details