Service Delivery Manager (Fixed Term)

at  Kinetic IT

Job no: WWREQ0025520
Employment type: Full Time
Location: Canberra
Categories: Leadership
Join Kinetic IT as a Service Delivery Manager for a fixed term engagement of 6 months working directly with a Federal Government customer, part of a national Service Management team whilst based embedded onsite with the customer in Canberra, ACT.
We are also happy to provide flexibility options split between working in office and from home!
In this role, you’ll take accountability for leading various services, overseeing commercial obligations, and driving financial performance. With primary focus fostering strong relationships with customer stakeholders, while spearheading the advancement of our service offerings. Your role is instrumental in the success of our team, as you’ll be responsible for driving care, growth, and direction for all crew members.

Your responsibilities will include;

• Leading, guiding, and managing team operations to ensure the delivery of quality services and adherence to defined standards (SIAM).
• Overseeing the development, implementation, and governance of best practices and guidelines across teams
• Collaborating closely with Practice Leads to oversee, develop and enhance the team’s capabilities, fostering both crew & customer success
• Taking charge of broader account engagement and relationship management for the customer, crew, and internal stakeholders.
• Be the champion of culture, ensuring Kinetic IT’s values are embedded to enhance crew experience & achieve customer outcomes.
• Sharing knowledge and providing support to the team regarding SIAM and ITIL practices

Keen to get involved? You’ll just need some of the following;

• Ability to obtain & maintain a minimum Government Security Clearance
• To bring experienced clarity and decision making to solutions within a complex SIAM eco-system and represent from business & service integration escalations
• High level of relationship management & stakeholder engagement skills
• Experience managing teams within a service delivery environment and an in-depth knowledge of service standards and practices; including ITIL
• Ability to get up to speed and understand the knowledge of the Services covered by this primary customer agreement
• Certification in ITIL and/or SIAM

• Leading, guiding, and managing team operations to ensure the delivery of quality services and adherence to defined standards (SIAM).
• Overseeing the development, implementation, and governance of best practices and guidelines across teams
• Collaborating closely with Practice Leads to oversee, develop and enhance the team’s capabilities, fostering both crew & customer success
• Taking charge of broader account engagement and relationship management for the customer, crew, and internal stakeholders.
• Be the champion of culture, ensuring Kinetic IT’s values are embedded to enhance crew experience & achieve customer outcomes.
• Sharing knowledge and providing support to the team regarding SIAM and ITIL practice