Service Delivery Manager

at  LandisGyr

Landis+Gyr is a leading global provider of integrated energy management solutions. We measure and analyze energy utilization to generate empowering analytics for smart grid and infrastructure management, enabling utilities and consumers to reduce energy consumption. Our innovative and proven portfolio of software, services and intelligent sensor technology is a key driver to decarbonize the grid. With sales of USD 1.7 billion in FY 2022, Landis+Gyr employs over 7,000 talented people across 30 countries and five continents.
For more than a century, we’ve been pioneers in energy innovation, and we continue to lead the way toward a more sustainable and efficient energy landscape.
Join us at Landis+Gyr, where we manage energy better - since 1896.

ARE YOU A TECHNICALLY ADAPTABLE EXPERT WITH A CUSTOMER-CENTRIC MINDSET? DO YOU THRIVE ON TACKLING CHALLENGES HEAD-ON? ARE YOU DRIVEN BY THE DESIRE TO CONTINUOUSLY ENHANCE SERVICE PROCESSES?

We are looking for a dynamic Service Delivery Manager to join our Managed Services team in Jyväskylä.
In this pivotal role, you will be responsible for implementing and refining service processes in line with the Landis+Gyr Service Catalogue. You will ensure exceptional customer experience by overseeing customer support planning, managing technical issues, and aligning the appropriate service levels with our solutions. You will also report on the fulfillment of contracted obligations (SLA) for assigned accounts, monitoring daily SLA performance and service profitability. Acting as a bridge between customers, Managed Services operations, partners, and key stakeholders, you will drive the efficient and continuous improvement of our service processes and practices.
To excel in this role, you should have substantial experience in service management and customer-facing roles within international service organizations. Familiarity with project management, service processes, the utility business, and managed services will be advantageous. As a team player committed to quality, you approach challenges proactively and analytically, always seeking solutions. Fluency in Finnish and English is essential for this international business environment. A M.Sc./B.Sc. in technical or economic/business fields, or equivalent, is required.
Join us at Landis+Gyr, the global leader in smart metering, and be part of a high-performing team. If this opportunity excites you, we would like to hear from you!
Location: Jyväskylä or Vantaa, Finland
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For more information, please contact Valtteri Virtanen, [email protected], +358 44 322 3100.
Please submit your application and CV latest on 10th of July 2024.
We’re committed to shaping a better future for everyone. #EnergizeYourCareer and join us on our journey towards a greener tomorrow.
Landis+Gyr
Jyväskylä
Kokopäiväinen
Julkaistu 11.06.2024
Yrityksen liikevaihto:
50 000 000 - 99 999 999 €
Yrityksen koko:
250 - 499 henkilö

Please refer the Job description for details