Service Delivery Technician

at  Iron Mountain

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let’s start the conversation.
Iron Mountain Data Centers, a division of Iron Mountain incorporated, is a leading provider of wholesale data center and colocation services. The company’s national portfolio of underground and purpose-built data centers addresses the exacting requirements of highly regulated organizations such as Federal Government agencies, Fortune 1000 enterprises, healthcare and life sciences organizations, financial services companies and cloud services providers. Iron Mountain data center services include dedicated data centers, private data center suites, secure cages, individual cabinets, helping hands remote support, and carrier-neutral network services. For more than 30 years, discerning colocation customers continue to choose Iron Mountain data center services for the company’s proven track record, successful relationships, maximum efficiency, predictable results and established reputation as the safe choice. Visit www.ironmountain.com/data-centers for more information.
The Iron Mountain Data Center team is seeking for an experienced Service Delivery Engineer who wants to be part of an international organization where he can operate at the heart of the company. You have extensive knowledge and experience to solve costumer issues and supporting the IMDC technical team.

As a Service Delivery Technician you will have the following responsibilities:

Monitoring various ticketing queues and follow-up of tickets;

• Construction, labeling and recording of cabling and cross connects;
• Troubleshooting of cabling issues;
• Supervising customer implementations and deliverables;
• Handle remote hands customer requests;
• Perform basic technical work (electrical, mechanical, civil);
• Receiving and registration of incoming goods;
• Monitoring of the Building Management System;
• Coordinate and issue work permits;
• Handling 1st line support of facility installations;
• Making visual inspection rounds and follow-up on findings;
• Supervise supplier activities;
• Support customers in answering technical questions.