Service Design Lead

at  Emirates NBD

The Service Design Lead role is pivotal within our Group Digital Office, primarily focused on the incubation and discovery of innovative digital and design solutions. This position is at the forefront of pioneering service design, utilizing a blend of strategic research, design thinking, and technological experimentation to transform emerging ideas into robust, market-leading digital products and services. The job holder is instrumental in navigating new frontiers of digital possibilities, thereby ensuring that our projects not only meet current demands but also proactively set trends in the digital landscape.
At the heart of our service design process, our designers form a diverse and passionate team committed to crafting digital services that resonate deeply with both user and business needs. The Service Design Lead enhances our capability to deliver substantial outcomes through client workshops, creative brainstorms, and precise service definitions, thereby creating a tangible impact on our clients and the wider world.
This role encompasses leadership in the delivery of service design projects, directing multidisciplinary teams, and maintaining the highest standards of project deliverables. The Service Design Lead is hands-on in project execution while also adept at providing design leadership and managing client relationships. This role is crucial in driving the evolution and scaling of our services, aimed at reducing costs, shortening timelines, elevating customer satisfaction, and enhancing customer success.
Collaborating closely with UX designers, researchers, and design architects, the Service Design Lead is charged with refining and optimizing user journeys, ensuring they are measurable and scalable across diverse projects and entities. This role not only furthers our strategic initiatives but also solidifies our competitive advantage by consistently aligning our digital advancements with the organization’s long-term goals.

Please refer the Job description for details