Service Desk Administrator

at  The Newcastle upon Tyne Hospitals NHS Foundation Trust

The post holder will be required to: work in the Service Desk team as part of a 24 hours support model consisting of 37.5 hours per week on a varied shift pattern. In this capacity the post holder will be responsible for all of the activities associated with dealing with customer queries and system stability from the time a call is raised until it is closed with the customers agreement. These activities include: (but are not limited to) Managing the Service Desk queue(s) within the Service Management Tool. Managing the Service Desk mailbox.
Primary contact for password resets and account unlocks. Managing user account administration. Primary contact for customer Walk Ins. Escalation of technical issues within the team.
Carrying out daily admin tasks within the Service Desk function. Installation of trust approved software. New starter systems training. Any other admin work.
Operate on a Service Desk to provide an efficient and effective service to internal staff with the ability to communicate effectively with confidence and enthusiasm. To remain calm, concise and polite when under pressure. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement.
If it works for the service, we will do our best to make it work for you. Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay

Please refer the Job description for details