Service Desk Agent

at  Cognizant Technology Solutions

At #Cognizant, we have an ideal opportunity for you to be part of one of the largest companies in the digital industry worldwide. A company where we look for people who contribute new ideas, experiencing a dynamic and growing environment.
At Cognizant, we promote an inclusive culture where we value different perspectives.We are currently looking for a Service Desk Agent to work as part of a team of a leading American multinational pharmaceutical company.
What you´ll do?
As a Service Desk Agent, you will oversee the support needed by the employees of the company, handling service desk requests via phone, chat and email.
What do we value?
People that are organized, proactive, reliable, and results-driven initiative, with excellent customer service and communication skills.

Key Responsibilities:

• Service Desk support for retail chain employees.
• 
  
• Resetting/Unlocking of passwords.-

• System restoration.-
• Requests for new users.-
• Requests for new equipment.-
• Assistance for cameras and store sound.

Necessary skills and experience required:

• 0 - 2 years of work experience as a Service Desk or Call Center team.-
• Is desirable but not exclusive, proficient in CRMs and Service Desk/Contact Center tools (Service Now, Avaya CMS Supervisor, NICE, etc).-
• Excellent communication in both Spanish and Portuguese. (Advanced/Native)
• Strong organizational skills, comfortable managing multiple competing priorities.
• Able to adapt quickly in a rapidly changing environment.
• Goal and result-oriented mindset.-
• English: Basic/ intermediate

Why Cognizant?·

A career in one of the largest and fastest growing IT services providers worldwide.

• Ongoing support and funding with training and development plans.
• Opportunity to work for leading global companies.
• Our work environment is diverse, collaborative and inclusive.
• We create conditions for everyone to thrive.

• A highly competitive salary and great benefits, such as OSDE for you and your primary family group, annual bonus and many other benefits that we are going to share during the selection process.

  Location: Buenos Aires, Argentina
  Work model: Full Time, hybrid mode (4 days at home, 1 at the office, on Tuesday)
  Are you ready?Join our team!
  Employee Status : Full Time Employee
  Shift : Day Job
  Travel : No
  Job Posting : May 06 2024

• Service Desk support for retail chain employees.
• 
  
• Resetting/Unlocking of passwords.-

• System restoration.-
• Requests for new users.-
• Requests for new equipment.-
• Assistance for cameras and store sound