Service Desk Analyst - 1st Line Support

at  Methods Business and Digital Technology

Methods Business and Digital Technology Limited
Methods is a £100M+ IT Services Consultancy who has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Established over 30 years ago and UK-based, we apply our skills in transformation, delivery, and collaboration from across the Methods Group, to create end-to-end business and technical solutions that are people-centred, safe, and designed for the future.
Our human touch sets us apart from other consultancies, system integrators and software houses - with people, technology, and data at the heart of who we are, we believe in creating value and sustainability through everything we do for our clients, staff, communities, and the planet.
We support our clients in the success of their projects while working collaboratively to share skill sets and solve problems. At Methods we have fun while working hard; we are not afraid of making mistakes and learning from them.
Predominantly focused on the public-sector, Methods is now building a significant private sector client portfolio.
Methods was acquired by the Alten Group in early 2022.
Role
We are currently seeking a highly motivated and customer-focused Service Desk Analyst to join our team. In this role, you will be responsible for providing 1st line IT support to all colleagues, regardless of location. You will work closely with other IT teams to ensure the resolution of incidents and requests in a timely manner.

REQUIREMENTS:

• Prior experience in a similar 1st line support role
• Knowledge of IT Service Management principles
• Strong understanding of Windows operating systems and Microsoft Office suite
• Excellent troubleshooting and problem-solving skills
• Ability to communicate effectively with technical and non-technical users
• Experience with Active Directory, Exchange, and SharePoint is a plus
• ITIL Foundation certification is desirable
• Valid SC Clearance, which is an official security clearance allowing access to sensitive or classified information
  This role will require you to have or be willing to go through Security Clearance. As part of the onboarding process candidates will be asked to complete a Baseline Personnel Security Standard; details of the evidence required to apply may be found on the government website Gov.UK. If you are unable to meet this and any associated criteria, then your employment may be delayed, or rejected. Details of this will be discussed with you at interview.

Please refer the Job description for details