Service Desk Analyst

at  Bell Integration

Overview:
Working within a dedicated team across a 24/7 shift pattern you will be responsible for providing 1st Line Support covering critical systems for our diverse range of customers.
Responsibilities:
Utilising industry standard toolsets, you will monitor calls, emails and automated alerts, bringing them to an appropriate resolution or escalating where necessary, all under an ITIL aligned framework.
Previous experience working in a NOC or 1st Line Support environment is desired, though training will be provided where necessary for the right candidate.
You will work on a pattern of 4 days Work followed by 4 days Rest. Each Work period is comprised 12hour shifts covering either Day or Night. The assignment of shift type will rotate to ensure an equal distribution across the year.

Qualifications:

• Demonstrable experience of delivering exceptional Customer Service.
• Positive and enthusiastic team player.
• Accurate and logical approach to problem solving.
• Ability to understand and follow documented incident processes.
• Ability to work under pressure to agreed targets in a fast-paced environment.
• Knowledge of Service Desk operations and processes.

Please refer the Job description for details