Service Desk Analyst

at  Chandler Macleod

REQUIREMENTS:

• Bachelor’s degree in information technology, Computer Science, or related field, or equivalent combination of education and experienc
• Minimum of 1-2 years of experience in a technical support role, preferably in a service desk or help desk environmen
• Strong knowledge of Windows and/or Mac operating systems, Microsoft Office suite, and common desktop applications.
• Excellent communication skills, both verbal and written, with the ability to convey technical information to non-technical users effectivel
• Strong knowledge of Windows and/or Mac operating systems, Microsoft Office suite, and common desktop application

WHY FUJITSU?

We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.

• We offer tailored career paths across our global organisation to support your professional and personal growth.
• Our customers trust us. We have an excellent reputation across the region and globally.
• Best in class reward and recognition programs – flexible work, volunteering leave and more.
• We live our values of aspiration, trust and empathy, all day, every day.

As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. In line with our diversity, equity and inclusion strategy, we welcome applications from women and gender diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; and veterans and emergency responders.
If you don’t tick every box in this job description, please don’t rule yourself out. Research suggests that women and other people in underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes – so if this resonates with you, then please apply.
For Security cleared roles - PLEASE NOTE: Due to the inherent requirements of the role, candidates must be Australian Citizens and hold a minimum baseline Australian Federal Government Security Clearance. The role will or will likely involve access to controlled technology, must satisfy additional restrictions and requirements as a consequence of the International Traffic in Arms Regulations and the Export Administration Regulations. As a consequence of these restrictions and requirements, applicants may be adversely impacted if they are not Australian citizens, are dual nationals, hold citizenship from proscribed countries or are not of Australian national origin. Please refer to Discrimination (Fujitsu Australia Limited) Exemption 2017 (No 1) Notifiable instrument NI2020-672 (ACT).

ABOUT THE ROLE

We are looking for a Service Desk Analyst to provide technical assistance and support to our clients and ensuring prompt resolution of IT-related issues and inquiries.

RESPONSIBILITIES AND ACCOUNTABILITIES:

• Serve as the primary point of contact for all IT-related issues and requests, including hardware and software problems, network connectivity issues, and system errors.
• Provide timely and efficient technical support to end-users via phone, email, or ticketing system, ensuring high levels of customer satisfaction.
• Diagnose and troubleshoot technical issues, utilizing problem-solving skills and technical knowledge to resolve problems in a timely manner.
• Escalate complex issues to appropriate support teams or higher-level technicians, ensuring prompt resolution and minimal disruption to business operations.