Service Desk Analyst

at  Detmold group

ABOUT THE OPPORTUNITY:

Based in Adelaide, SA and reporting to the Information Service (IS) Delivery Manager, you’ll offer comprehensive support to Detmold Group users via email, telephone, and walk-up channels. Using remote desktop tools, you’ll resolve issues promptly, serving as the primary point of contact for technical support.

ABOUT US:

The Detmold Group is a family-owned and operated global business, partnering with some of the world’s largest and most iconic food and retail brands to create world-class packaging for a better tomorrow.
Our business is focused on making a positive impact for our people, our partners and our planet whilst keeping our customers at the core of everything we do. Relentlessly looking for ways to improve quality, service, and efficiency, we are driven to improve the way the world experiences packaging.
Employee safety is our priority, and we want our people to be 100% SAFE and WELL

• Operate the IS Department Service Desk
• Gather accurate information and diagnose initial faults for incident/problem tickets.
• Prioritise and escalate Service Desk requests as necessary.
• Troubleshoot network, hardware, and software issues based on expertise levels.
• Manage user accounts, profiles, and device deployment within Active Directory.
• Troubleshoot network, hardware, and software issues