Service Desk Analyst

at  Emmbr

Function
Infrastructure & Cloud
Type
Permanent
Salary
Be part of a healthcare organisation making a genuine difference.Manager who encourages and facilitates progression within IT team.Not-for-profit salary packaging options up to $15,990.Be part of a healthcare organisation making a genuine difference.Manager who encourages and facilitates progression within IT team.Not-for-profit salary packaging options up to $15,990.This is a fantastic opportunity for a Level 1 Service Desk Analyst to join an organisation committed to making a real difference.This organisation is currently undergoing a big tech transformation, meaning continued opportunities internally to grow your skillset and gain exposure to the wider IT landscape. As a Service Desk Analyst you’ll be responsible for providing excellent customer support and technical assistance to the wider organisation.About youExcellent communication, with experience dealing with senior stakeholders.Strong troubleshooting capabilities, and ability to problem solve to handle difficult situations.Hands on experience with Microsoft technologies (server, desktop and applications).Active Directory experience - managing user accounts, access rights, security settings.Relevant qualifications in IT or related fieldAbout the roleProviding Level 1 customer service to users both over the phone and in person.Troubleshoot issues with desktops, notebooks, mobile devices.Record, update, and track helpdesk incidents and requests.Show excellent customer service skills while dealing with all levels of stakeholders throughout the businessWhat’s in it for you?Permanent position.Opportunity to spend time working with different IT teams to gain added experience.NFP salary packaging available.Opportunity to work within an organisation making a difference.Working with a team who are committed to the mission of the business.Hybrid workingIf you’re looking to progress your IT career within an organisation which can truly facilitate growth, apply now

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