Service Desk Analyst

at  FutureYou

Job details
Posted
29 February 2024
Salary
$80000 per annum
Location
Sydney
Job type
Contract
Discipline
Technology & Project Services
Reference
BH-15038
Job description
Position Title: Service Desk Analyst
Position Type: Fixed Term Contract untill June 30th, 2024
Location: Sydney CBD
About Role: As the first point of contact for the Technology Services team, provide excellent customer service in logging and providing 1st level resolution of all requests sent to our client’s Service Desk and assignment of requests to 2nd level within the team as directed by the service desk lead.

ESSENTIAL EXPERIENCE REQUIREMENTS:

Active Directory Users and Computers
MS Intune
O365 Administration Portal
Troubleshoot end-user computers.
Image computers
Experience supporting 24x7 live production systems is highly beneficial.

DESIRABLE EXPERIENCE REQUIREMENTS:

Experience with implementing and maintaining ISO 27001 standards.
Cisco Finesse
Cisco Call Manager
This is an urgent request and candidates with shorter availabilities will be preferred.
Please reach out to Waqas Kidwai for more information or Apply Now

You will be customer service orientated.
You will have up to 2 years’ experience in a customer-facing technology role.
You will be able to effectively prioritise competing tasks.
You will be able to communicate effectively using the phone or via the service desk tool.
You will have been administering user accounts in the Microsoft technology stack.
It would be great if you know how to administer telephony accounts in Cisco Unified Call Manager
You will know your way around Windows 10 and 11 and can administer and provide user support to this technology.
It would be great if you had experience in a contact centre support environment.
You will have formal training in the systems you need to support.
Daily Stand-up with the whole TS team so we know about each other’s work and can help where needed.