Service Desk Analyst

at  Globant Commerce Studio

Company Description
Globant’s Commerce Studio helps organizations create best-in-class commerce-enabled experiences, with engineering and design at its core. The goal is to meet the demands of tomorrow’s customers, leveraging long-standing expertise with large and complex commerce transformations in both B2B, B2C and D2C domains.
As an award-winning partner of enterprise-class platforms: Salesforce Commerce Cloud, Adobe Magento Commerce, and other API first, Headless Commerce surround solutions, we help clients create a competitive advantage with commerce at its core.
Our mission is to empower companies to succeed and thrive in the ever-changing digital landscape by building best-in-class future-ready digital commerce solutions globally.

Job Description

• Respond to requests for technical assistance in person, via phone, communication channels
• Diagnose and resolve technical hardware and software issues
• Advice user on appropriate action
• Follow standard help desk procedures
• Redirect problems to correct resource
• Identify and escalate situations requiring urgent attention
• Stay updated with system information, changes, and updates
• Security oriented
• Maintains the office environment: Performs repairs, monitors building systems, manages space allocation, oversees vendors, and coordinates office moves.
• Provides logistical support: Manages office supplies, assists with events, acts as a point person for mail/shipping and visitors, and responds to facility issues.
• Ensures safety and well-being: Maintains fire/disaster plans, coordinates with building management, and trains new staff.

QUALIFICATIONS

• 1-3 years of experience in a related IT support role.
• Intermediate knowledge of Mac OSX, Windows 11, and Linux operating systems.
• Intermediate knowledge of hardware components and troubleshooting.
• Intermediate software troubleshooting skills.
• Customer service orientation: Ability to interact with users in a friendly, helpful, and professional manner.
• Problem-solving: Ability to identify, analyze, and troubleshoot technical issues to resolution.
• Problem analysis: Skills to gather information, define problems, and develop solutions.
• Team interaction: Ability to collaborate effectively with colleagues and other departments.
• Advanced written and oral communication skills in English.

GOOD TO HAVE SKILLS:

• Technical Skills:
• Intermediate knowledge of networking concepts and VPN technologies.
• Intermediate knowledge of mobile device management platforms like Intune and Jamf.
• Intermediate knowledge of virtualization (VC) technologies.
• Advanced skills in cloning and imaging devices.
  Additional Information
  ✔Multiple learning opportunities and Professional Certification Programs
  ✔Working as a part of a Global team in a Multicultural Environment
  ✔Gifted Birthday Leave
  ✔Rewarding Compensation Package

Please refer the Job description for details