Service Desk Analyst

at  Good Energy

NO DAY WILL BE THE SAME - HERE ARE SOME OF THE HIGHLIGHTS

As a Service Desk Analyst, you’ll be a core part of the Service Desk function within the IT Operations team, supporting the internal IT estate.
This position will involve investigating and resolving both 1st and 2nd line support queries, so therefore it requires an individual who feels confident and able to resolve complex issues. You’ll be involved with providing staff with equipment as they join the company and as equipment is refreshed as part of it’s recurring lifecycle.
You’ll be an effective communicator with a focus on customer service who is proactive and professional in all communication with colleagues at all levels within Good Energy. You’ll be motivated and driven to respond in a timely manner to ensure prompt resolution of support requests.
This is a crucial position for the smooth running of the IT Operations Team to support our internal customers, we’re looking for someone with excellent attention to detail and who can remain calm and focused during busy periods and prioritise effectively.
In addition, you’ll be responsible for contributing to the creation and continual improvement of service desk documentation; such as guides and fixes for common requests.

WHAT YOU’LL NEED TO SUCCEED

We’re seeking a Service Desk Analyst who is a flexible self-starter, capable of working in a small but highly demanding and productive team environment.
The role requires the ability to communicate and work with a variety of people from every area of the business. You’ll have strong attention to detail and ensure accurate record keeping. You’ll be organised and have excellent time management skills to ensure a prompt resolution of support requests.
You’ll need an in-depth knowledge of computer programs/hardware and be skilled in troubleshooting technical issues, ensuring staff can access and utilise the systems that they need.

REQUIREMENTS:

• Strong verbal and written communication skills
• Proficient in resolving technical IT issues
• Experience in administering Active directory, Azure, Office 365 and SAAS applications.
• Experience in Laptop/Mobile deployment
• Excellent attention to detail
• Strong understanding of Information Security principles
• Team player with strong interpersonal skills
• Ability to prioritise a varied and demanding workload to hit agreed deadlines
• Confidence getting to grips with unfamiliar IT applications and software
• Adaptability: able to thrive in an evolving work environment
• Ability to work under pressure during times of high calls volumes and high impacting incidents.
• Experience with Windows and Mac OS

Please refer the Job description for details