Service Desk Analyst/Help Desk Support

at  Randstad

Are you passionate about technology and customer service?

Are you looking to grow your technical support experience, working on projects and supporting customers?

• Temporary 6 month contract, likely to extend
• ASAP Start
• $28 - $30 per hour + 8% holiday pay
• Central Wellington Location

About The Organisation and The Role
We specialize in IT recruitment. For both us, and our clients, it is all about tangata when in comes to customer service and IT support.
This Service Desk team is passionate about customer service and supports their fellow colleagues across this organisation. As the first point of contact, you will support by troubleshooting a range of first-level technical issues. Servicing the wider organisation, you are part of not only your immediate team but a face of the IT team across the entire business. This team is diverse and extremely customer-centric.

Fundamentally this role involves;

• Customer service
• Troubleshooting
• Providing Level One Technical Support
• One call resolution
• Hardware and software assistance

About You
Previous experience as a Service Desk Analyst isn’t required, just a natural interest in technology and fantastic customer service/communication skills required in this Customer Support role.

We are looking for people with;

• Natural customer focus and experience
• Fantastic interpersonal communication skills both written and verbal
• IT experience from employment and/or study

• Customer service
• Troubleshooting
• Providing Level One Technical Support
• One call resolution
• Hardware and software assistanc